Терминал ingenico move 2500 инструкция по применению

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• Page 1
  This manual contains detailed information about the operation of the POS devices Ingenico Move 2500 Ingenico Desk 3200…

• Page 2: Table Of Contents

  Content Description of the functions of the keypad buttons Purchase Reversal Preauthorization Sale Completion Manual Purchase Manual Reversal Handshake Device Reports Loading a paper roll Frequently asked questions…

• Page 3: Description Of The Functions Of The Keypad Buttons

  3. Cancel button (red) 4. Delete/Paper load button (yellow) 5. Enter button (green) 6. Decimal point button Device ON/OFF Move 2500 ON: long press of the green button OFF: long press of the yellow and decimal point buttons simultane- ously Desk 3200…

• Page 4: Purchase

  General device operations PURCHASE The PURCHASE operation can be initiated in two ways: • By entering the purchase amount directly using the device keypad when the device display is in ready state. • By pressing the “Main Menu” button, selecting the “FINANCIAL OPER.”…

• Page 5
  The card details can be read as follows: Magnetic strip – slide the card through the slot on the right; – insert the card into the slot in the front; Contactless – place the card near the contactless mark at the top .
• Page 6
  Depending on the transaction, the device may prompt the user to enter a PIN (Personal Identification Number). The display will show the appropriate message in this case. Enter the PIN and confirm using the green button. The device now has all the required information for the respective transaction and card type.

• Page 7: Reversal

  If the transaction is not approved by the card issuer, the operation will be terminated with the appropriate message. REVERSAL From the main menu, select the “FINANCIAL OPER.” menu and the “Reversal” submenu. The device displays the following message prompting the user to enter a password.

• Page 8
  The card must be read using one of the methods described above: — Magnetic strip — IC — Contactless When the card is successfully read, the device prompts the user to enter the receipt number to reverse: Sample receipt with the required number: The device displays the reversal amount and asks for a confirmation using the green button.

• Page 9: Preauthorization

  Upon successful transaction reversal, the device will always print a receipt with information on the reversed transaction. Sample transaction reversal receipt: PREAUTHORIZATION A PREAUTHORIZATION is an operation where the merchant reserves (locks) an amount on the card for an upcoming transaction to be completed within a predefined time set by the bank.

• Page 10
  Process steps: From the “FINANCIAL OPER.” menu, select “PREAUTHORIZATION”. The display shows an amount entry field. After the amount is entered, the device prompts the user to read the card. Depending on the card reading mode and the amount, the device may require an additional PIN entry.

• Page 11: Sale Completion

  SALE COMPLETION The SALE COMPLETION operation is only used following a previous PREAUTHORIZATION operation. It is similar to a PURCHASE transaction with the only difference being that the device will prompt the operator to enter the authorization code previously issued during the PREAUTHORIZATION step and printed on the PREAUTHORIZATION receipt.

• Page 12
  Sample receipt with the required codes: If the transaction is processed successfully, the device prints the following receipt:…

• Page 13: Manual Purchase

  MANUAL PURCHASE MANUAL PURCHASE is an operation where the merchant enters the purchase details manually. This service requires an additional agreement between the merchant and the bank, as well as some additional settings. Process steps: From the “FINANCIAL OPER.” menu, select “MANUAL PURCHASE”. The following screens will prompt the user to enter the card details: card number, expiration date, transaction amount and CVV code:…

• Page 14
  If the transaction is processed successfully, the device prints the receipt.

• Page 15: Manual Reversal

  MANUAL REVERSAL MANUAL REVERSAL is an operation where the merchant enters the purchase amount reversal details manually. This service requires an additional agreement between the merchant and the bank, as well as some additional settings. Process steps: From the “FINANCIAL OPER.” menu, select “MANUAL REVERSAL”. The following password entry screen is displayed: The password is 1111.

• Page 16
  The following screens will prompt the user to enter the card details: card number, expiration date: Next, the user is prompted to enter the number of the purchase receipt the merchant wants to reverse:…
• Page 17
  Sample receipt with the number indicated: The reversal amount is displayed automatically after the receipt number is entered on the previous screen. It needs to be confirmed using the green button from the keypad. If the operation is completed successfully, the device prints a receipt.

• Page 18: Handshake

  HANDSHAKE The HANDSHAKE operation is used to check the device connectivity. Process steps: From the “FINANCIAL OPER.” menu, select “HANDSHAKE”. If the check is successful, the device will return to the same screen. If there is a communication problem, the device will display the appropriate message and the user must contact the bank for assistance.

• Page 19: Device Reports

  Device reports CLOSE BATCH This function allows to print out the transaction numbers and totals broken down by transaction type for the current reporting period. If no transactions have been entered on the device since the last close, there will be no printout. Process steps: From the “FINANCIAL OPER.”…

• Page 20: Loading A Paper Roll

  After this option is selected, the device will prompt the user to enter an additional password: 1234. Enter the password and confirm using the green button. LOADING A PAPER ROLL The device has a built-in thermal printer. It works with a 58 × 40 mm, single-ply thermosensitive paper roll.

• Page 21
  Figure 1 Place the paper roll into the opening in the direction of the arrow on Figure 2. Figure 2 Pull some of the paper out and close the flap as shown on Figure 3, until it clicks. Figure 3…
• Page 22
  Move 2500 Open the flap as shown on Figure 1. Figure 1 Place the paper roll into the opening in the direction of the arrow on Figure 2. Figure 2 Pull some of the paper out and close the flap as shown on Figure 3, until it clicks.

• Page 23: Frequently Asked Questions

  FREQUENTLY ASKED QUESTIONS PROBLEM REASON • Please check the terminal network indicator in A communication error mes- the upper left. sage is displayed at • The terminal has no connection. Please complete the terminal. the procedure HANDSHAKE Can I change the starting •…

• Page 24
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MOVE/2500

User Guide

www.ingenico.com

Contents

1_Introduction

We hope that you will be fully satisfied with your new terminal MOVE/2500. This terminal is available in different models. Please select by yourself in this documentation items related to your model.

Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

WARRANTY / SECURITY

Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician.

Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

2_Presentation

2_1 Content of the box

2_1_1 Terminal

MOVE/2500 terminal equiped with a paper

A battery pack disconnec

WARNING

The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

ADVICE

Keep the packaging. It must be re-used whenever the terminal is shipped.

3_Use of the terminal

ADVICE

Before to use the terminal, always check if the roll of paper is present.

3_1 Switching off the terminal

If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off.

It may also be switch off by pressing simultaneously and (yellow key) for one second.

In order to restart the terminal, press on the keyboard.

3_2 Reading card

Magnetic stripe card

The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal.

Use a regular movement in order to ensure a reliable card reading.